Orthopedic Shoes EasyWalk Pro - Ergonomic Pain Relief Shoe

At geekhubis, we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issue, or you’re feeling frustrated, then please send us an email and our team will assist you right away.

Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble. 

If you are not completely satisfied with your purchase, you may return or exchange your item within 30 days. Please note that the return period starts from the day you receive your order.

HOW DO I RETURN AN ITEM?

If you check that there is a fault with an item or wrong item you have received, please contact us within 30 days from receiving your order.

Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Returned items must be in original packaging, including any accessories, manuals, and documentation.

If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange.

Non-returnable items include damaged products through customer mishandling.

Returns made without a receipt may be refused.

The return address will be obtained after contacting customer service to obtain the return consent.

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?

Did you receive a faulty unit or the wrong product? Simply not satisfied with your order? If you received the wrong or damaged item, please take a photo of the item, and contact us immediately through our email at support@geekhubis.com

Please include the following information:

• Order number
• Proof of purchase(Order Summary)
• Video or photo of the faulty product

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product. If return or refund is required for this reason, the original freight and return freight shall be borne by us.

WHEN I CAN RECEIVE MY REFUND?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 3-5 business days. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Your refund will deduct the original shipping cost. At the same time, you need to bear the return shipping cost, except for damaged packages.

WHO IS RESPONSIBLE FOR THE SHIPPING COSTS?

If the product is not usable, due to our fault (such as size, improper damage or quality problems), we will bear the freight for replacement and rescheduling of the returned product and the return, but if you purchase the product by mistake or error, you will have to bear the freight for the original shipping and return.

Shipping & Delivery

Where do you ship from?

Geekhubis products are manufactured and shipped out from different fulfillment centers in the US, China and Australia.

How much does shipping cost?

We have a fixed shipping rate of AU$6.99 to Australia. Free shipping for orders over AU$69.99. 

When will I receive my order?

Our shipping time is divided into two parts, processing time and delivery time.

The orders have an average processing time of 2-5 business days so please be noted when purchasing, especially gift orders.

The delivery time is the time from our warehouse to your receiving address. This usually takes 5 to 10 working days, depending on your location and the working hours of the local post office.

As soon as we've dispatched your order, you'll receive an email from us with the tracking details and carrier tracking site.

I’m not from Australia, can I order?

We offer international shipping services to over 150 countries and islands around the world. However, there is some location we are unable to ship to such as Pakistan, Ecuador, Isle of Man, Costa Rica, Cyprus, Martinique, Cayman Islands, Serbia, Guernsey, Lebanon, Jersey, Dominican Republic.

We apologize if your country is enlisted above.

My tracking number doesn’t work.

You should see tracking events within 48-96 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking events only show up once the shipment was handed over to the local facility.

Note: Some carriers take a longer time for the next information to appear.

Why was my order shipped separately?

Our warehouses are located in different locations in the US, China, and Australia. Moreover, our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. 

You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.

My order was shown “Delivered” but nothing was received.

If you received the delivery notice but the package is not in your mailbox, in your apartment office, or on the porch/doorstep, please don't worry, there are a few possibilities and steps to do in that event.

• It could be delivered to the PO Box if you have one. Please stop by the post office to collect your package.
• Your neighbors and housemates might have received it in error. You might want to reach out to them.
• Some carriers' delivery vans have GPS that sometimes automatically updates a shipment as "Delivered" prematurely. Please wait 2-3 business days because the package was most likely marked as delivered accidentally, and will arrive the following days.

The tracking shows my order was returned.

Order Modification/ Cancellation

How do I modify my order?

You can modify your order simply by sending your request via email (Email: support@geekhubis.com). Please provide all details for your adjustment and your order number. 

NOTE: 

• Your order is only eligible to be modified within 2 hours of placing order. After that time, the order is locked for processing and can no longer be adjusted.  
• We try to process our orders extra fast to make sure that they arrive with you as soon as possible so we can't make sure if we're able to change your order address, item variant or quantity. Hope you understand.
• For modification requests and in the holiday season, orders may reach you a little longer than usual for processing the change.

How do I cancel my order?

We are sorry to hear you wish to cancel your order. If you'd like to cancel your order, please send us your request via email (Email: support@geekhubis.com) including your order number. If possible, hope you can let us hear about your cancellation reason, we’re always looking for ways to deliver happiness.

NOTE: Your order is only eligible to be canceled within 2 hours of placing order. After that time, the order is locked for processing and can no longer be canceled.

After-ship Issues

What if I receive a damaged/defective item?

Order Placement

Payments

Women's Size

Men's Size

HOW TO MEASURE

To measure your feet stand on a level floor with the back of your heels against a straight edge or wall

1. FOOT LENGTH

Measure your foot length by placing a ruler flat on the floor straight alongside the inside of your foot from your heal to your toes.

Place an object with a flat edge straight across your toes with the edge touching the tip of your longest toe. Take the measurement (in millimeters) from the ruler where the flat edge crosses (see image below). This is your foot length measurement.

2. SELECTING A SHOE SIZE

If your foot measurement is halfway between sizes, select the larger size.

You may find one foot is longer than the other, this is quite normal, please use the larger size when making your shoe size selection.