Shipping Information
Delivery Scope
Our delivery services are currently only available to locations within Australia and US. Overseas territories are excluded.
Delivery to the following states of the US is not supported: PR, AK, HI, GU, AA, AE, AP.
Transportation Costs
We provide customers with free shipping on orders.
Transportation Time
Our shipping time is divided into two parts, processing time and delivery time
Processing time refers to the time before the goods are dispatched. Within 24 hours after you place the order, we will process your order and forward your order to the warehouse. The warehouse transfers and inspects the goods, packs them, and then forwards them to the logistics provider. This process Generally takes 2 to 5 working days.
The delivery time is the time from our warehouse to your receiving address. This usually takes 5 to 15 working days, depending on your location and the working hours of the local post office.
Mode of transport
All our orders are shipped via DHL, eCommerce, FedEx and UPS.
Order Tracking
Our orders are provided with tracking services. After your goods leave our warehouse, we will send you an email to inform you that your order has been sent with a tracking number that can be checked on the official international logistics website. Check the official website on the second working day after receiving the email. If there is no update information for the order after more than 5 working days, please email us to check the order status
Cancel The Order
We support order cancellation, but you need to submit your cancellation request within 24 hours after payment. If we have processed your order for more than 48 hours, please understand that we cannot cancel it for you.
Taxes And Duties
Taxes will vary according to seasons and regions, so all products in our store do not charge any taxes, only product fees, you can see the payment details on the payment page, if you are charged any taxes , Please contact the local tax bureau or customs for the specific situation, we are not responsible for this.
Product Not Received
The transportation time we provide is normal. Due to the epidemic or holidays, our time limit may be delayed. If you do not receive the order within the specified time, please use the received tracking number to check the specific information on the official website.
If the order is still shipping, please wait patiently for a few days
If it shows that it has been signed, please contact your friends or family to help you get it back. If not, please email us to help you inquire about the specific situation and provide solutions
If you have any other shipping questions, please email us at support@geekhubis.com and we will help you solve them online.